Skip to content
ITB home
Start Over Request this title Add to My Lists Export MARC Display Return To Browse More Information Another Search
   
Limit results to available items
Result page: Previous Record Next Record
Author Gustafsson, Anders
Title Customer focused service development in practice [computer file] : a case study at Scandinavian Airlines System (SAS) / Anders Gustafsson, Fredrik Ekdahl and Bo Edvardsson. .
Imprint England : MCB University Press , 1999
Edition Electronic version
Computer document
Rating Rating No one has rated this material
Click on the following to:
Article access (on campus only)
Source: International Journal of Service Industry Management

Details

Series Emerald Database documents
ISSN 0956-4233
Isn 10.1108/09564239910282299 DOI (Emerald Fulltext Database)
File Type Electronic document available in html and pdf.
Note Source: International Journal of Service Industry Management (1999 Vol 10 No 4 Pp 344 -- 358)
Subject Video
Consumer behaviour
Service levels
Airlines
SAS
Add Author Ekdahl, Fredrik
Edvardsson, Bo